FAQ

  • What will you do to prepare my apartment before I move in?

    Your apartment at Chamblee City Heights is like-brand new and ready for you! We conduct multiple walk-throughs and complete a pre-move in checklist to ensure your new home is ready. It typically takes 5 to 7 days to paint, clean, and prepare your apartment for move-in. Carpet and flooring are evaluated for cleaning or replacement. Appliances and plumbing fixtures are inspected and thoroughly cleaned. We will ensure the apartment is in like-new condition for your move-in day! We complete a full inspection of the vacated apartment home to determine what, in addition to the standard turnkey process, might be needed to bring the space to full readiness for new occupancy. The apartment will always be painted, cleaned, and 'punched' (bulbs/filters/locks changed, appliances checked). Additional items may include repairs or replacements to sheetrock, flooring, appliances, or fixtures as needed.

  • Do I have to be present for a service technician to perform work?

    No, residents do not have to be present for a service technician to perform work. However, when entering the request, you do have the ability to set your apartment access preferences and specify if you would like to be home during these visits.

  • How do I submit a maintenance request?

    Maintenance requests can be submitted via the Resident Portal or by emailing, calling, or visiting the leasing office.

  • What are the response time expectations for maintenance requests?

    Response times vary based on the urgency of the request. Emergency requests are addressed within 24 hours, while non-emergency requests may take longer.

  • Do you have on-site maintenance?

    Yes, Trace Midtown does have on-site maintenance available Monday-Friday from 9 am to 6 pm and after hours for emergencies.

  • What is the policy for home entry during maintenance?

    Maintenance staff will enter the home during scheduled hours with proper notice. For emergencies, entry will be made within immediate notification.

  • An item in my unit needs repair. How do I get help?

    Contact the leasing office for assistance or place a work order through our resident portal. Most requests are completed within 24 hours.

  • What happens if I am locked out?

    If you are locked out during business hours, you can stop by the leasing office with your ID and we will be happy to grant you access. You will need to contact a locksmith for any lock outs that occur outside of business hours.

  • What if I have a maintenance emergency?

    Contact our office 844-786-2171 and it will direct you to our emergency maintenance line.

  • What are the emergency evacuation procedures?

    Follow the posted exit routes, assemble at the designated meeting points, and wait for further instructions from the emergency personnel.

  • Can I make changes to my home?

    You are welcome to add personal touches like painting or hanging artwork, but make sure they align with community guidelines and don’t affect your security deposit. Please contact the leasing office for specific details.

  • What is the guest policy?

    Guests are always welcome! Just make sure they follow community rules and let us know if they will be staying for an extended period of time.

  • What is the smoking policy?

    Smoking is generally not allowed at our community. Please contact our leasing office for further details.

  • What is your resident referral program?

    Our resident referral program offers incentives for referring new residents to our community. Please contact the leasing office for further details.

  • Can I transfer to another home?

    Yes, transfers to another home in the community are allowed. To get started, submit a transfer request to our team. A walk through of your current home will need to be coordinated with a team member and your account must be satisfied. If there are any issues with the condition of the current home or the account, the transfer request may not be approved. You will need to submit a new application and proof of income documentation to verify your income meets the requirement for the new home. You will have to submit a written notice to vacate and sign the transfer agreement. There may be fees involved, such as a transfer fee, a new security deposit, and pet fees (if applicable). Upon approval, a new lease will be signed. Please be advised that transfers to the same floor plan are not allowed

  • What should I do if I am locked out of my home?

    If you’re locked out during office hours, please contact the leasing office for maintenance assistance. There may be a fee for after-hours lockout services.

  • How do I submit a noise concern?

    Noise concerns can be submitted by contacting the leasing office directly or through the Resident Portal. Please include details and any evidence to help us address the issue.

  • How do I report suspicious activity?

    Report suspicious activity to the leasing office or local authorities. If you see something usual, please do not hesitate to contact our team or the police.

  • How do I add a Leaseholder to my lease?

    The new leaseholder will have to submit an application and pay the application fee. The application will be processed and must meet the community’s credit, criminal background, and income requirements. Upon approval by the community manager, a new lease will be signed with all the lease holders. Please make sure the renter’s insurance policy is updated to reflect the change.

  • How can I remove a leaseholder from my lease?

    To remove a leaseholder from the lease, the remaining residents will need to meet the income requirement for the apartment on their own. If so, all current leaseholders will need to sign the Roommate Release Agreement in person, or have it notarized if it cannot be signed in person. The vacating resident must turn in all keys, cards, remotes, etc. to management. A new lease will need to be signed. Please make sure the renter’s insurance policy is updated to reflect the change.

  • What is the process for renewing my lease?

    About 75-90 days before the lease end date, the resident will receive renewal offer letters from management. Review the offer, sign the new lease, and update any details. We are here to help if you have any questions or wish to discuss the offer.

  • What is the policy on Subleasing?

    Community Name does not allow subleasing

  • How do I give notice to move out?

    We’re sorry to see you go and have valued your residency. If there is anything we can do to continue your residency, we'd love to hear from you and encourage you to contact the leasing office. In most cases, a 60-day written notice is required. Residents must provide a forwarding address and coordinate a move-out inspection. Any changes to the notice must be done in writing and communicated to the leasing office immediately.

  • What is involved in the move out process?

    When you’re ready to move out, provide us with notice and we will schedule a pre-move out inspection. This helps identify any potential charges and let you fix any issues. On move-out day, return fobs and/or keys to complete the process.

  • What is the policy on early lease terminations?

    Early lease termination is subject to specific conditions and fees. Please review the lease agreement or contact the leasing office for further details on potential penalties.

  • Are security deposits refundable?

    Security deposits are refundable, subject to the condition of the home at the time of the move out and any applicable deductions for damages or unpaid rent. A move-out inspection will determine the final refund amount.

  • Are there options if I do not fully qualify for my apartment home?

    Yes, RAM works with a security deposit bond provider called The Guarantors, that in some cases can help you get approved when your application is initially not approved. Get more information here:

  • Are there customizable rent payment options?

    Yes, RAM works with Flex to offer a way to split rent into two payments on a customizable schedule, providing you with more financial flexibiilty in your day-to-day life.

  • Can paying my monthly rent improve my credit score?

    Yes, RAM works with Rentplus to help you build your credit score by reporting on-time rent payments.

  • How do I set up my Resident Portal account?

    The Resident Portal can be set up by clicking on the resident link on the community website. Once there, simply follow the instructions to register the account. For any issues, please contact the leasing office

  • How do I access the Resident Portal once it is set up?

    Log in anytime through the Resident link on the community website or use the RentCafe Resident App. Just use your registered email and password to manage your account, pay rent, submit maintenance requests, and more.

  • How do I download the resident app?

    Download the RentCafe Resident App from the App Store (iOS) or the Google Play Store (Android). Search for “Rent Café Resident” to install and manage your account on the go.

  • What features and services are available through the resident portal/resident app?

    Pay Rent: Make one-time payments or set up automatic payments. Submit Maintenance Requests: Report issues and track requests. Electronic Signature: Electronically sign your lease agreement and other documents requiring an electronic signature. View Lease Information: Access your lease documents and details. Update Personal Info: Change contact details, update emergency contacts, and more.

  • How do I raise a resident concern, and what is the process for resolution?

    Submit your Concern: Use the Resident Portal, email, call, or visit the leasing office. Provide Details: Share detailed information about your concern to help us address it effectively. Review and Resolution: We will review your concern and work to resolve it quickly, keeping you updated on progress. Follow-Up: We will follow up to ensure everything's resolved to your satisfaction.

  • What resident events and engagement opportunities are available?

    We host a variety of events and activities every month to help you connect with your neighbors and enjoy community life. Make sure to follow us on social media or contact the leasing office on upcoming events and ways to get involved.

Amenities

  • Is parking available?

    Yes, parking is available in our on-site parking deck. Permits are $15 / month / vehicle and street parking on American Way is free.

  • What amenities does the property offer?

    At Chamblee City Heights, we’re proud to offer our residents first-class amenities designed for comfort, convenience, and lifestyle. Enjoy a state-of-the-art fitness center featuring Technogym equipment, a Parcel Pending concierge system for easy package management, and a pawsitively perfect pet spa for your furry friends. Relax and unwind at our resort-style pool with shaded cabanas, outdoor grills, and serene al fresco dining areas. Inside, discover a beautifully designed clubhouse complete with private work rooms, a complimentary coffee and cold brew bar, and a media lounge ideal for both productivity and relaxation. All amenity spaces are open daily from 9 AM – 10 PM, with the fitness center available 24 hours a day for your convenience.

  • Is your community pet friendly, and how many pets can I have?

    We love your furry family members! We are pet friendly here at Chamblee City Heights, call us for more information on how to bring your pet(s) home.

  • What appliances are standard?

    We offer a full suite of Whirlpool kitchen stainless steel appliances in all homes as well as full size washers and dryers in most units.

  • Do you offer furnished apartments?

    We offer furnished homes through our partnership with CORT furniture. We can connect you with a CORT representative!

  • During which time periods are the amenities available for use?

    All amenity spaces are open daily from 9 AM – 10 PM, with the fitness center available 24 hours a day for your convenience.

  • Is parking available, and what are the options for residents?

    Yes, parking is available in our on-site parking deck. Permits are $15 / month / vehicle and street parking on American Way is free.

Admin

  • What information is required in the application?

    When completing the application, you will be asked to provide the following: Personal Information including full name (s), current address, contact information, Social Security Number, and driver’s license number. Previous Rental History: Details about previous rental addresses for the past 2 years and landlord/management company contact information. Employment and Income Information: Information about your current employment including the employer’s name and contact information, proof of income documentation to verify your monthly income. Emergency Contact Information: Name and contact information of an individual we can contact in case of an emergency. Vehicle Information: Make, Model, Year, Color, and License Plate number for all vehicles that you own or operate. Pet Information: Pet name, breed, color, age, and weight of all pet(s)s or service/emotional support animal(s) that will be living in the home.

  • What information is evaluated in the application process?

    Income: Please verify with the leasing office what the community’s income requirement is. Credit History: Credit history is evaluated based on multiple factors, including but not limited to bill-paying history, the number and types of accounts, late payments, collection accounts, outstanding debt, and the age of accounts. Rental History: We will review the last 2 years of rental history to assess payment history and rental behavior. Verification: We will conduct an identity verification, credit, and criminal background screening.

  • Who is required to complete the application?

    All adults, 18 and older, who will be residing in the home will need to complete an application.

  • Do you accept Guarantors?

    Guarantors may be accepted for applicants who do not meet the income requirements. If accepted, Guarantors must complete an application and pay the application fee, must qualify showing income of at least 5 times the monthly rent, must sign the guarantor addendum prior to move in, must reside in the United States, and must submit an acceptable photo ID. Additionally, the community may work with The Guarantors, a surety bond program, to provide support for applicants.

  • What lease term options are available?

    We offer a range of flexible lease term options, including but not limited to 6-month, 12-month, and 15-month leases. Pricing varies based on the chosen lease term and specific move-in date. Please contact the leasing office for further information.

  • What forms of payment are accepted for move in funds?

    All move-in funds should be paid with a cashier’s check, made out to the community.

  • What is included in the rent?

    Rent covers the cost of your home. Utility charges such as electricity, water, sewer, and gas are billed separately, and may be paid directly to the provider. Additionally, there may be other monthly fees or services billed alongside the rent. Please contact the leasing office for further details.

  • How long does it take for an application to be approved?

    Generally, an application can be approved in 24-72 hours after receiving application and employment verification.

  • What are my options for paying my rent, and when is rent due?

    The easiest way to provide your rent payment is through the resident portal (www.rentcafe.com), but we do also accept [insert alternatives] in the leasing office. Rent is due on the 1st of each month.

  • Are there any late fees for missed rent payments?

    Yes, late fees apply if rent is not paid by the due date stated in the lease agreement.

  • Am I required to purchase renter's insurance?

    Yes, residents must have an active renter's insurance policy at all times.

  • Which provider can I use for Internet and cable?

    Your home comes equipped and ready for Cable and Internet for your convenience. Simply contact AT&T or Comcast to start services at the time of your move in. Your equipment is already waiting for you!

  • What documents are needed for the application process?

    You will need to provide a valid government issued ID and Proof of Income.

  • How do I set up my utilities, and which utilities are included in my rent?

    Before you move in, set up your electricity with Georgia Power at 1-888-660-5890 or online here . Be sure to have your account number handy! We’ll handle water and wastewater transfers on your move-in day, and valet trash service is available to make life a little easier from day one.

  • What if my application is denied?

    In the event we must decline your application, your application fee and administration fee are non-refundable. Please read through our qualifying criteria at the time of your application carefully for details on denials and circumstances where your fees may be refunded back to you.

  • Where can I complete the application, and how much are application fees?

    We are so happy you have chosen Chamblee City Heights as your new home and we look forward to making our community a fabulous place to live! Simply visit our website at https://www.chambleecityheightsapts.com/ and select apply now to get started.

Location

  • Is there public transportation within close proximity of the buildings?

    We are within walking distance of both the Marta Rail Line and bus routes. Please visit https://www.itsmarta.com/ for stops and pick up/drop off times.

  • Which school district are you in?

    Chamblee City Heights is situated in the Dekalb County School District. Students residing with us will attend Huntley Hills Elementary, Chamblee Middle, or Chamblee High School.

  • What shopping centers are nearby?

    As a resident at Chamblee City Heights, you are within walking distance of Chamblee Plaza featuring a Publix Supermarket, Whole Foods, and Home Goods. We are also excited to partner with local area businesses in nearby downtown Chamblee.

Directions

  • How do I get to your community?

    From Peachtree Industrial Blvd: Turn North onto American Way, we are located about a 1/4 of a mile North on American Way on the left. Our address is 2124 American Way Chamblee, GA 30341

Neighborhood

  • What is the best neighborhood to rent an apartment in Chamblee?

    Welcome to Chamblee City Heights, a brand-new, upscale community with 243 stylish apartments by Worthing, one of Atlanta’s premier developers. Conveniently located off Peachtree Boulevard and just a short walk to Downtown Chamblee, you’ll enjoy the perfect blend of city convenience and neighborhood charm. Our community offers 23 unique floor plans with modern finishes designed for every lifestyle. Love the outdoors? You’re just minutes from Arrow Creek Park and the Chamblee Rail Trail—perfect for walking, biking, or relaxing. Need shopping or dining? Peachtree Shopping Center is nearby, making errands and weekend outings a breeze. At Chamblee City Heights, you’ll find style, comfort, and a location that has it all—the perfect place to call home.

  • What makes living in Downtown Chamblee, Chamblee unique?

    Chamblee offers small-town charm with big-city convenience—walkable downtown dining and shops, Arrow Creek Park and the Chamblee Rail Trail, plus easy access to Atlanta and Peachtree Shopping Center. A vibrant, convenient, and welcoming community!

  • What are some things to do in Chamblee, GA?

    From walking trails and the Chamblee Rail Trail to Downtown dining and Peachtree Shopping Center, Chamblee is full of life. Don’t miss seasonal favorites like Taste of Chamblee, Holiday Hoopla, Live on Your Block, and Atlanta United Watch Parties!

  • How close is Downtown Chamblee to major employers in Chamblee?

    Chamblee City Heights offers minutes-to-work convenience with easy access to Peachtree Blvd and I-285, putting you close to Emory Healthcare, Northside Hospital, Dekalb Public Schools, and Delta Air Lines. Modern living, unbeatable location

  • What are the best apartment amenities in Chamblee?

    At Chamblee City Heights you'll find a variety of amenities that make living in sunny Chamblee even better! Enjoy a year-round pool, outdoor grills and cabanas, 24/7 fitness center, private work rooms, cold brew bar, pet spa, and media room—all designed to make life in Chamblee sweeter!

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